Bengali actor Prosenjit Chatterjee on Saturday decided to draw the attention of Prime Minister Narendra Modi and Chief Minister Mamata Banerjee to share his experience of poor customer service involving a food delivery app.
Chatterjee took to Twitter to write, “Respected Prime Minister Narendra Modi and West Bengal Chief Minister Mamata Banerjee, festive greetings. Hope you are keeping well. I want to draw your attention to an issue that I have recently faced.”
He added, “On November 3, I placed an order on food delivery app Swiggy. After some time the status of the order changed to delivered but I never received the food.”
The actor said that ‘after raising the issue with the company, they (Swiggy) refunded his money since the order was prepaid.’
Chatterjee concluded, “However, I want to draw your attention because I feel anybody can face this issue. What if someone relies on a food app to get food delivered for their guests and their food never arrives? What is someone is depending on these food apps for their dinner? Will they stay hungry? Thus I felt it was necessary to talk about it.”
His post, now viral, evoked strong reactions. While some mocked him for escalating the issue to the level of country’s prime minister and Bengal chief minister, others shared similar experiences involving food delivery apps.
One wrote, “For oxygen they did not respond. For beds they did not respond. For vaccination they did not respond. You expect them to for some food order!”
Another user commented, “Shame to those who are mocking you for tagging cm and PM . I further want to say that this is not national problem but an international one. @UN should take note.”
“Faced a similar issue a few hours back. Ordered dinner on @swiggy_in at around 9pm. However, no movement of the delivery partner on app till 10pm. Chatted with multiple reps on app till 11pm and 3 conversations with associates claiming to be escalation desk reps. No resolution,” wrote another Twitter user.