Delhi Chief Minister Arvind Kejriwal on Monday launched the doorstep delivery of 40 public services for the people living in the national capital.
Calling it “historic step” and “revolutionary change”, Arvind Kejriwal said that people will now not have to waste their time standing in queues at government offices.
He said, “This is the end of an era in governance and beginning of an era. Now, people will not have to stand in long queues. The government will come to your door to serve you and by doing this, the government will serve the public in true sense.
“This is a revolutionary change. Now people will not have to waste their time and money for multiple trips to the government offices. They just need to call on 1076 and request for the service they want. They need to pay Rs 50 and can get 40 services at their doorstep. The work will be done easily, fast and without any touts.”
Under the scheme, reported news agency IANS, 40 services including certificates of marriage, caste, domicile, income, births, deaths and duplicate RC among others, will be delivered. (See the full list below).
Under the new scheme, driving license, new water or sewer connection and disconnection will also be provided between 8 am and 10 pm through a Mobile Sahayak. Sahayaks, six each in 11 districts, will be geo-tagged and monitored by a supervisor.
Speaking at an event recently, Kejriwal had said that if pizzas could be delivered at people’s doorstep, then there was no reason why essential services could not be provided to them at their homes.
Kejriwal later tweeted to say that ‘We have to change the way we are being governed.’ He added, “The entire administration and governance needs complete overhaul. It needs to become citizen centric.”
Later in the day, his party tweeted giving the status update on the first day’s performance. It wrote, “Total calls attempted but couldn’t connect due to heavy traffic: 21000 (All unique no. captured, would be called back) Calls connected: 2728 Calls answered: 1286 (Being called back) Appointments fixed: 369 Documents collected: 7.”
Doorstep Delivery of Services,
Status on Day 1:
Total calls attempted but couldn’t connect due to heavy traffic: 21000 (All unique no. captured, would be called back)
Calls connected: 2728
Calls answered: 1286 (Being called back)
Appointments fixed: 369
Documents collected: 7 pic.twitter.com/1jNBQLLtZX
— AAP (@AamAadmiParty) September 10, 2018
There are reports that the service provider, VFS Global, may increase the number of phone lines and staff to deal with the increased demands from public at large in future.
The Delhi government announced the new helpline number 1076 could be used by people to also file their complaints and feedback on the delivery of the services.
Arvind Kejriwal had said that his government planned to launch this scheme in the past but could not do so because of alleged hurdles faced by the Lieutenant Governor, who reports to the central government. The Supreme Court recently ruled that the LG could not block every administrative decisions made by the AAP government.