Union Minister Venkaiah Naidu took to social media on Tuesday to shame the government-owned Air India after he was forced to cancel his journey to Hyderabad because of the delayed flight.
Naidu narrated his experience on Twitter, “I had to travel to Hyderabad by Air India AI544 which is to depart at 1315 Hrs… was told on time.. reached airport by 1230 Hrs. Was informed at 1315hrs that flight was delayed as d pilot had not yet come.Waited up to 1345 Hrs, boarding didn’t start.returned 2 home. (sic)”
The minister then demanded explanation from the national carrier for lack of ‘transparency and accountability.’
He said, “Air India should explain how such things are happening. Transparency and accountability are the need of the hour. Hope Air India understands that we are in the age of competition. Missed an important appointment.”
Ordinary passengers have often been victim to the Air India’s lackadaisical approach but they had little luck in getting them to improve the services. Hope a VVIP’s intervention will see the much-needed improvement for the passengers flying with Air India in future.