Female journalist alleges she was racially abused and attacked during Uber ride in Mumbai

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Amidst the heavy rainfall in Mumbai, a female journalist, Ushnota Paul, shared her horrific experience in Uber’s share cab on Monday.

According to Ushnota’s claims on social media, her co-passenger, a fellow woman turned hostile and started abusing, harassing and even racially abusing her. The fight took a turn for the worse when the female journalist was even physically attacked.

Journalist Ushnota took to Twitter and wrote to Uber, “Hi @Uber_Support , I had the worst experience today morning. Was Uber pooling with a woman who was hostile from the very start. She started yelling at the driver saying she’s paying the “most” & still she’s getting dropped last. When I tried to intervene I was verbally abused.”

She has also filed and FIR with the Mumbai Police as she stated on the microblogging site. “Mumbai Police said a lot of women do not file official complaints even though they face harassment, but I am not going to back down. This wasn’t my fault. We, as women, should defend ourselves and stand up for what is right,” her tweet read.

Uber, meanwhile, has refused to divulge details stating ‘customer privacy.’

However, after her post started going viral, Uber replied with a generic statement writing, “Thank you for providing this information. Our team is currently working to resolve this issue and will be in touch shortly via email. We appreciate your patience while we review.”

Ushnota is a journalist with Filmfare magazine working in Mumbai’s Lower Parel area.

Read her entire post in the Facebook thread:

“‪Hi Uber, I had the worst experience today morning. Was Uber pooling with a woman who was hostile from the very start. She started yelling at the driver saying she’s paying the “most” & still she’s getting dropped last. When I tried to intervene I was verbally abused. Reasoning with her was futile. She called me all sorts of names & tried to provoke me to react when I went completely quiet. I was reading something on my mobile & refused to give a reaction even though she went on her abusive rant calling me the worst abuses that I’m too ashamed to mention here. Then she banged the hand rest on my bag kept b/w us & on my hand. And asked me to remove my “dirty things” from her. I still didn’t react. Picked the bag and put it beside the driver’s seat. I guess that must have pushed her to the edge. It was almost near Urmi Estate in Lower Parel (where her drop was) when she went completely racist and called me a “chinky” & a “chinky s**t”. I told her it’s racist to which she said “haan toh? Kya Kar legi”. I tried to click her picture and she immediately snatched it away from me and threatened to break it. I know she would’ve so I didn’t try clicking anymore. Before she got down from the cab, she physically attacked me.. grabbed me by my hair, tore off clumps of hair, scratched my face. I tried to defend myself with both hands trying to protect my face & I got huge scratches there too. I started crying & she hopped off the cab & went inside Urmi estate. A crowd gathered. The guard of Urmi estate came to my rescue & asked me to file a police complaint immediately. I was too shocked & was crying hysterically so it didn’t even occur to me that this woman has ran away inside her office building. Went to LP police station & filed an official FIR. Mumbai Police was very supportive. They calmed me down, wrote down my complaint & sent few officers to Urmi Estate to track the woman down. The driver was with me throughout & gave his statement because it was for him that I had intervened in the first place. Uber refused to give the woman’s details stating “customer privacy”. The police officer called them in front of me and said there’s a formal complaint against this woman & yet Uber didn’t help. If she’s your customer, so am I. I have been physically & verbally assaulted in broad daylight by a complete stranger. The whole back seat of Uber is full of clumps of my hair, I have injury on my face & hands & I’m definitely psychologically scarred. I take Uber twice every day & yet I know now that I am not safe. Uber won’t do anything when it comes to my safety. If they don’t respect what the Mumbai Police are saying to them, I am a mere civilian and definitely I am not safe. Mumbai police said a lot of women do not file official complaints even though they face harassment, but I am not going to back down. This wasn’t my fault. We, as women, should defend ourselves and stand up for what is right. I have a copy of the original FIR and I will not back down. Think twice before taking Uber. I am shaken and terrified with the whole experience right now. I. AM. DONE. ‬”

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