Vistara on Friday offloaded a passenger on its Kolkata-bound flight after he insisted on smoking inside the cabin after the flight’s delayed departure. He was first issued a warning letter by the captain and later offloaded.
In a statement, Vistara said that while regretted the delay, ‘safety and security of customers’ are its foremost priority. The statement read, “We confirm that a customer on our flight UK 946 operating Delhi-Amritsar asked to be offloaded with his family after pushback in Delhi due to a personal emergency, as a result of which the aircraft had to return to bay and undergo mandatory security rescreening, causing delay in departure.”
The same aircraft, the statement added, thereafter operated UK707 Amritsar-Delhi-Kolkata. “After pushback from Delhi, which was the intermediate stop enroute to Kolkata, we had an unruly customer situation who insisted on smoking on board. He was issued a warning by the captain and later offloaded when he denied to comply with air safety rules,” it said.
A Vistara spokesperson said that it did not accept unruly behaviour of any kind. It’s not clear if the passenger in question will face flying restrictions in future due to his ‘unruly behaviour.’
Smoking is prohibited inside all flights.
— Vistara (@airvistara) December 21, 2018