Kejriwal directs government departments to submit guidelines on Citizens’ Charter by Friday


Delhi chief minister, Arvind Kejriwal, on Monday directed all the departments of his government to submit their updated ‘guidelines for the effective implementation of the Citizens Charter’ by Friday evening.

Addressing the meeting of the Heads of Departments, Kejriwal said that the Citizens Charter was an important and essential component to ensure time bound delivery of government services to the public.

A government official said that most of the departments had already published their commitments for Citizens Charter on the dedicated government website, while the remaining ‘few were in the process of doing the same.’

In his meeting, Kejriwal is believed to have told the HoDs that his government was determined to providing all the required technical expertise and human resources for them to be able to ‘effectively implement the Citizens Charter.’

Kejriwal said, “Once the departments have submitted their lists for implementation of the Citizens Charter, these will have to be treated as sacrosanct. No rollback will be allowed once the departments submit their finalised lists of Citizens Charter and penalties will be imposed on concerned officials in case of failure to deliver on promises made in the departmental charters.”

Departments have been advised to only make the promises which they can deliver in a time-bound manner primarily to avoid misleading common public.

He said that it will be mandatory for departments to implement whatever will be mentioned in this charter.



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