IndiGo airlines has been accused of refusing a female passenger to board a flight because her skirt above knee was deemed to be inappropriate by airlines staff.
The airlines made her change into a trouser before allowing her to fly in another flight later.
A fellow passenger who witnessed the commotion at Mumbai’s Chhatrapati Shivaji International Airport, said, “While I was waiting for my connecting flight, I heard a commotion and found her (the woman passenger) crying. There were three IndiGo employees who had refused to let her board her flight. They said she was not wearing appropriate clothes.”
“Nobody raised any objection at the Doha airport. She was not indecently dressed. She was wearng a frock that ended above her knee.”
Another passenger alleged that the airline staff told him that he would not be allowed to board his flight if he tried to intervene in the matter.
He said, “When we took up the matter with officials at the check-in counter, an employee attempted to harass me, saying my hand luggage was beyond the permissible limit, and that I could carry only one bag for check in.”
The airlines said that the woman passenger was in violation of the dresscode specified for relative of IndiGo staff.
“We regret that an IndiGo passenger (who happens to be an ex IndiGo employee and a family member of a current employee) experienced an untoward behaviour at the Mumbai airport… As per the guidelines outlined, employees and the nominated family members are required to maintain a specific dress code, as and when they fly with the airline under the staff leisure travel privileges. Keeping in mind this policy, the Mumbai ground staff followed the protocol to brief this passenger on the dress code policy,” Indian Express quoted an official statement fro. the airline.