IndiGo is ‘worst performing’ airline, says parliamentary panel report

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Parliamentary panel on civil aviation has pulled up the private airline IndiGo for being the ‘worst performing’ carried in India. Speaking to reporters in Delhi on Thursday, Trinamool MP Derek O’Brien, who heads the Parliamentary Standing Committee on Tourism, Culture, Road, Shipping and Aviation, said that the committee was looking into the matter ‘very seriously.’

IndiGo
file photo

O’Brien said that the committee was ‘very clear that the worst performing airline for consumers is IndiGo.’ “All 30 members agreed on this. IndiGo has not responded despite many complaints. The way they behave with consumers and charge for just one kg or two kg overweight of air baggage,” he was quoted by news agency PTI.

He said that Air India had the best luggage policy adding that the ‘maximum luggage limit prescribed by the airlines, except Air India, should be enhanced.’

This is the second time in the year that the committee has admonished the private carrier.  O’Brien said that the panel had taken a dim view of IndiGo and few other airlines charging 8-10 times more than the normal fares during the festive season.

He added, “Every single member (of the panel) is disgusted with the way some private airlines are operating but more so with IndiGo, it is discourteous.”

O’Brien also added that the committee had also taken serious view of the cancellation policy of some airlines. He said that the committee had recommended that cancellation charges mustn’t be more than 50 per cent of basic fare. “Tax and fuel surcharge collected should be refunded to passengers. Airlines are charging too much,” News18 quoted him as saying.

Today’s damning report on the airlines came a week after another report tabled in the parliament expressed serious concerns over the rude behaviour of some airline staff. The report had said that almost all airlines now followed a ‘No-Fly’ list for the unruly passengers, ‘but when it comes to the turn of airlines to contain their unruly staff, they escape from their responsibility by saying that necessary training is being imparted upon.’

 

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