IndiGo faces flak for web check-in charges, gets trolled by railway ministry


Twitter erupted in anger on Monday after it emerged that IndiGo airline had decided to charge its customers for web check-in. The decision evoked angry reactions from social media users, who questioned the budget airline’s ‘audacious’ attempt to ‘loot’ ordinary customers.


The topic gained momentum after the central government intervened and said that it was reviewing the IndiGo’s decision. A tweet posted by Ministry of Civil Aviation read, “MoCA has noted that airlines are now charging for web check-in for all seats. We are reviewing these fees to see whether they fall within the unbundled pricing framework.”


Elsewhere, another branch of the central government, the Ministry of Railways, used the opportunity to take a dig at the airline and made a desperate bid to potential fliers to travel in trains instead. Trolling IndiGo, the railway ministry tweeted, “No need to pay extra charges for Web-Checkins. No long queues for checking in your luggage. Avoid unreasonable tariff & reduce your carbon footprint by travelling on the good old Indian Railways at affordable rates.”


But, there were very few takers for the railway ministry’s tweet as users poked fun at the already existing poor services in Indian trains. One user wrote sarcastically, “And arrive a day late when the fog starts!” Another commented, “What about punctuality of railway & cleanliness which is disgraceful & conditions of platforms where there is no space to even stand so before commenting on them brace yourself.”


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