Delhi government sets up a complaint centre to deal with arbitrary functioning of private schools



Delhi government has decided to set up a complaint to deal with the arbitrary functioning of private schools.

The decision follows large-scale complaints from the parents about the arbitrary functioning of some private schools.

Arvind Kejriwal government on Thursday announced the setting-up of a complaint centre, where the parents and members of the public can send their grievances without any fear of harassment by school managements.

A government statement said, “The office of this Private Schools Complaint Centre will be based at the New Delhi/Central Delhi District Education Office, Room Number 2, Plot number 5, Jhandewalan, New Delhi. In addition to this office, the parents and concerned citizens can also e-mail their grievances at”

The process of setting-up this complaint centre was necessitated by the recent “disturbing developments,” particularly the takeover notice to two schools and a direction to the third private school to roll back its unjustified fees hike.

According to the High Court of Delhi, those schools which have been constructed on land provided by the government, cannot hike their fees without seeking prior approval from the government.

The statement said, “Some schools have sought the approval of Delhi government seeking a fee hike, but the government has not given its approval so far. Therefore, if any school has hiked the fees, it is liable for government action.

“In such a scenario, the complaint centre has been set-up to allow the parents to file complaints against the erring schools without any apprehension of their children being harassed by the private school managements and to further facilitate easy access, the e-mail id has also been made public.”

On Wednesday, at least 150 parents had met Chief Minister Kejriwal and Deputy Chief Minister, Manish Sisodia to complain against the Kalka Public School, Alakhnanda, which had arbitrarily hiked the fees, without any approval from the government.

After listening to their grievance, the Chief Minister told the parents that Delhi government had not allowed any fee hike in any school and they could continue to pay the old fees for their children.

Later, Sisodia, who also hold the education ministry’s portfolio, directed the school to immediately roll back the fee hike, and warned the management not to indulge in any such practice

The complaint centre will also cater to the large-scale grievances of parents about wrongdoings in the EWS admissions by private schools.