15 points you must know about new Citizen Amendment Bill passed by Delhi assembly


In an extraordinary development, Delhi assembly on Thursday unanimously passed what’s known as ‘Right of Citizen To Time Bound Delivery of Services, Amendment Bill, 2015.

Under the new rules, ordinary public will expect the government officials working for Delhi government to redress their grievances within time-bound period failing which the guilty officers will be penalised through salary deductions.

Delhi chief minister, Arvind Kejriwal, congratulated the assembly for passing this ‘landmark bill.’


 Here are the 15 key points you must know about this bill;


  • Within 30 days of notification, every department to put out comprehensive citizens charter. Responsibility fixed with Head of Department
  • Free of cost dissemination and digitization of all forms and information


  • Government has removed the burden of proof of paying compensation from the citizen (who had to earlier claim it) to now a compulsory cost imposed on the public servant who will need to pay up.
  • Payments to be made every 30 days.
  • Payment schedule to be taken from competent authority. The concerned competent officer will be expected to ensure that the compensation as per section 7 is paid to the applicant within days as prescribed under the rules on which the service is provided failing which the citizen shall be paid double the said amount
  • The amount be deducted from the salary of the competent authority. In case the services are not provided for more than 30 days after the due date as per the citizen charter the competent officer will have to ensure that the compensation for 30 days period is paid immediately and similar payments made for any further delay of 30 days period.
  • Maximum of Rs. 200 per application has been removed. Payment schedule to be based on daily rate of service delayed which will proportionately increase over time.
  • Person not below the rank of Deputy Secretary to be made competent officer
  • Key duties include monitoring, status update, verification of details, regular online updation of status, compensation payment in case of delay and other right to service related issues.
  • On inability to maintain compliance, Deputy Secretary will be held responsible and accountable.
  • Very often citizens are rejected basic services and amenities on frivolous grounds of some documentation that isn’t required as a tactic to increase time taken or encourage bribery
  • Competent officer is to also clarify the documents required for every service and impose penalties from salaries where officers reject applications wrongfully
  • Deduction from guilty officer’s salary to be made in three months by competent officer unless stayed by appellate authority
  • Reduction from 30 days to 15 days for appellate authority to confirm or orders must be set aside.
  • If stayed or set aside, enquiry and fresh order in within two months.
  • Public awards and incentives to be given to officers for on-time service delivery


  1. The basic objective of this Bill is to improve government services to the common man.

    Let us see whether this is achieved.

    Can some kind of report be presented on this every month or every quarter on the Delhi government website ?


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