Dial 199 for Vodafone Helpline No 111 to stop from July 31
Vodafone has started offering its customer care service on a new number; 199. Its current service number 111 will stop working from July 31.
On March 2 The Telecom Regulatory Authority of India (TRAI) had asked the company to stop use of its service number 111 as it violated the national numbering plan. Vodafone was asked to submit a compliance report by March 10, but later TRAI extended it to April 30.
“Vodafone India… has informed the Authority that they have launched their new helpline service at level 199 on April 19, 2015,” TRAI said in its direction notice to Vodafone in a late-night statement on Thursday.
“The agency directs Vodafone India to furnish the compliance report of the direction dated 2nd March 2015 latest by 31st July 2015 and take suitable action to inform the consumer regarding change in helpline number so that no inconvenience is caused to them”. TRAI added.